Shipping Policy

At Rivaya, every order is carefully prepared and finalized before being dispatched to you.

Estimated Delivery Time

Please allow about 10-15 business days from the date your order is placed for your order to be prepared and delivered.

Some of our pieces require final preparation and finishing before they are ready for dispatch. Because of this, delivery times may vary slightly depending on the product, order volume, courier operations, and destination.

The estimated delivery timeframe is not a guaranteed delivery date.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for the tracking information to become active after your shipment has been handed over to the courier.

Shipping Charges

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

International Shipping

Rivaya orders are dispatched from India and may be shipped internationally.

International shipments may be subject to customs inspections or other procedures required by the destination country, which may occasionally affect delivery times.

Any applicable duties, taxes, or import charges that are not collected at checkout may be the responsibility of the recipient.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible. We will make every reasonable effort to update the information before dispatch, but changes cannot be guaranteed once an order has been shipped.

Delivery Delays

While we work to have every order delivered within the estimated timeframe, delays may occasionally occur due to courier operations, customs processing, severe weather, holidays, or circumstances outside Rivaya's control.

If your tracking information has not updated for an extended period or your order appears significantly delayed, please contact us and we will assist you.

Lost or Damaged Shipments

If your order arrives damaged or you believe your shipment has been lost in transit, please contact us with your order number and any relevant photographs or tracking information.

We will review the situation and work with the shipping carrier to determine the appropriate next steps.