Return & Refund Policy

At Rivaya, we want you to be confident in your purchase. If you are not completely satisfied with your order, you may request a return within 7 days of delivery, subject to the conditions outlined below.

To be eligible for a return, items must be unworn, unused, unwashed, and returned with all original tags attached in their original condition and packaging. Items that do not meet these requirements may not be eligible for a refund.

To request a return, please email us at support@rivayawear.com within 7 days of receiving your order. Kindly include your order number, the item(s) you wish to return, the reason for the return, and clear photographs of the item, including its tags and packaging. All return requests are subject to review and approval. If your request is approved, we will provide detailed instructions for returning the item.

Unless the item received is damaged, defective, or incorrect, customers are responsible for the cost of return shipping. Original shipping charges are non-refundable.

Once your returned item has been received and inspected, any eligible refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account after it has been processed.

We are unable to accept returns for items that have been worn, washed, altered, or damaged after delivery, items returned without their original tags, items returned outside the 7-day return period, or any final sale or clearance items, where applicable.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@rivayawear.com and include clear photographs of the issue. We will review the matter promptly and work to resolve it as quickly as possible.

If you have any questions regarding our Return & Refund Policy, please feel free to contact us at support@rivayawear.com.