Frequently Asked Questions (FAQ's)

Q1. What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Secure checkout options such as Shop Pay may also be available at checkout.

Q2. How will I know if my order is confirmed?
You will receive a confirmation email immediately after placing your order. If you do not see it, please check your spam or promotions folder.

Q3. How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery within the United States usually takes 3–7 business days depending on your location.

Q4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor delivery progress.

Q5. What if my order is delayed?
While we strive to deliver on time, delays may occasionally occur due to carrier issues or high demand. If your order is significantly delayed, please contact us for assistance.

Q6. What is your return policy?
We accept returns within 7 days of delivery for unworn, unused items with original tags attached. Please refer to our Return & Refund Policy page for full details and instructions.

Q7. Can I exchange for a different size?
Yes, exchanges are available subject to stock availability. Please contact us to initiate the exchange process.

Q8. Are sale items returnable?
Sale or discounted items may be final sale and not eligible for return. Please check the product description for details.

Q9. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received was defective or incorrect.

Q10. How should I care for my garment?
We recommend dry cleaning only to preserve fabric quality, embroidery, and detailing.